Refund policy

RETURN & REFUND POLICY

We offer a 60-day money-back guarantee. If you are not satisfied with your purchase for any reason, you may return it within 60 days of delivery for a full refund of the product price.

How to start a return
Email us at contact@casiongroup.com with your order number. We will reply within 2 business days with return instructions. Please do not send items back without contacting us first.

Return shipping
We cover the cost of return shipping. We will send you a prepaid return label or reimburse your return shipping cost upon receipt of proof of shipment.

Refunds
Once your return is received, we will process your refund within 5 business days to the original payment method. Depending on your bank or card issuer, it may take an additional 5–10 business days to appear on your statement.

Damaged or wrong items
If your item arrives damaged, defective or incorrect, contact us within 60 days of delivery with a photo of the item. We will send a replacement or issue a full refund, at your choice, at no cost to you.

Contact
Casion LLC
911 E Atlantic Blvd, Ste 101, Pompano Beach, FL 33060, USA
Phone: (929) 833-5442
Email: contact@casiongroup.com